The Workplace Friction Audit

Your Insight-Led Entry Point to a More Trustworthy Employee Experience 

Why Well-Intentioned Workplaces Still Struggle 

You’ve invested in culture. Flexible work. Surveys. Perks. 

Yet something still isn’t working. 

Employees are frustrated—by logins, forms, unclear policies, confusing processes. Nothing major on its own. But together, these small breakdowns drain energy, slow momentum, and silently erode trust. 

That’s workplace friction. 

And it’s not always visible—until people disengage, delay, or leave. 

🔎 UK professionals lose over 22% of their productive time to system and process friction. 

📉 High-friction environments experience up to 37% higher turnover. 

This isn’t a tech issue or a culture problem. It’s a coordination failure. 

And most organisations don’t know how to spot it—let alone fix it. 

What Is the Workplace Friction Audit? 

This is not a platform demo. 

It’s not a survey. 

And it’s not a software checklist. 

The Workplace Friction Audit is a structured conversation and diagnostic process for HR, EX, and Operations leaders who want clarity on where things are quietly breaking down across their employee journey. 

We guide you through five friction zones: 

1. Admin Friction – Repetitive forms, slow approvals, duplicated work 

2. Information Friction – Siloed knowledge, unclear ownership, trust gaps 

3. System Friction – Too many tools, logins, or handoffs between platforms 

4. Process Friction – Bottlenecks, missed handoffs, or overcomplicated steps 

5. Experience Friction – When onboarding, recognition, or everyday interactions feel disjointed or impersonal 

   
   

You’ll leave with language, visibility, and alignment—without needing surveys, software, or workshops. 

Who It’s For 

This is designed for mid-sized UK organisations (30–500 employees) that: 

• Are losing time to day-to-day friction but can’t fully quantify it 

• Have strong values and care about experience but feel something is still off 

• Use multiple HR, payroll, or workflow systems and suspect they’re not well integrated 

• Want to improve trust, clarity, and employee confidence—but don’t know where to start 

What You’ll Get 

If you join the audit, you’ll receive: 

• A 45-minute discovery session with a Technoivity consultant 

• A guided walkthrough of your current employee journey friction points 

• A Friction Snapshot Summary—highlighting areas of low, medium, and high friction across the five domains 

• A no-pressure conversation about what might help (including, where relevant, platform alignment or process fixes) 

No templates. No jargon. Just clarity. 

Where Technoivity and Employment Hero Fit 

Technoivity is a UK-based consultancy that helps organisations reduce friction, improve experience, and modernise operations. 

We’re a certified implementation partner of Employment Hero—a complete HR and payroll operating system designed for growing UK businesses. 

If your Friction Audit reveals pain points like manual admin, disjointed onboarding, or scattered HR tools—we can show you how Employment Hero may support your goals. 

But the first step isn’t tech. 

It’s understanding what’s actually holding your team back. 

Book Your Free Friction Discovery Session 

📩 Or email: enquiries@technoivity.com with subject: “Friction Audit” 

You’ll get: 

1. A short questionnaire to outline your current state 

2. A call with a Technoivity advisor 

3. A plain-language Friction Snapshot—plus practical next steps 

Friction becomes burnout—unless it’s spotted early. 

Let’s start the conversation. 

– The Technoivity Team