The Automation Readiness Checklist for HR Service Integration

Discover how CIOs and HR leaders can align systems to automate HR service delivery using AI and ITSM platforms. No extra tools required.

Why HR Service Management Still Drains Time

Even with modern ITSM tools like Jira or ServiceNow, HR requests are often handled manually — slowing down onboarding, asset requests, and offboarding. The result? Lost time, confused ownership, and poor employee experience.

This checklist helps CIOs, Heads of IT, and HR Transformation teams identify where automation is possible and how to align workflows across HR, IT, and Facilities — using the systems you already have.

What You’ll Get in This Guide

• ✅ 6-point audit to check if you’re automation-ready

• ✅ Real-world triggers to reduce HR ticket volume

• ✅ Alignment tips between HR, IT, and Facilities

• ✅ Clear examples of how Employment Hero + Technoivity deliver AI-aligned workflows

Who This Is For

• CIOs and IT leaders modernising internal service delivery

• HR teams managing joiner/mover/leaver (JML) manually

• Ops leads trying to streamline IT and people workflows

The 6-Point Automation Readiness Checklist

1. Standardised HR Request Categories — Is every ticket tagged by type?

2. Connected Asset & Access Logs — Can you trigger provisioning?

3. Clear Workflow Ownership — Who owns resolution across teams?

4. Policy Triggers in Systems — Are contracts and updates automated?

5. Self-Service Available? — Can employees resolve without a ticket?

6. Joint Analytics Across HR + IT — Do you track request volumes and SLA breaches?

   
   

What Technoivity + Employment Hero Delivers

• Automated provisioning workflows triggered by Employment Hero events

• Lifecycle-based service actions: onboarding, promotion, exit

• Dashboards that unify ticket resolution, HR status, and compliance

This is service delivery that works across departments — without needing replatforming.

Pre-Steps Before You Automate

• Identify 3 high-volume HR tickets that delay service delivery

• Map where handoffs between HR, IT, and Facilities currently fail

• Audit your existing tools (ITSM + HRIS) for integration capability

Why You’ll Share This With Your CIO

• Practical, not fluffy — actual service examples

• Useful for both IT + HR alignment

• Moves the automation conversation forward — fast